A lot of practical advice on how to treat your customers in a genuine way.

There will be 288 million users of Voice-over-Internet Protocol (VoIP) by 2013, according to market research firm In-Stat. While so far, VoIP has been driven largely by the likes of cable companies that want to disrupt the incumbent phone companies, the next big VoIP boost is going to come from mobile.

In-Stat believes over half of those 288 million subscribers “will be associated with online mobile VoIP providers, under one-third will utilize mobile VoIP with 3G MVNOs or mobile operators, and 11 % with WiMAX/LTE operators.” Thanks to the increased availability of dual-mode phones, VoIP is becoming especially popular in the Asia-Pacific region, nudging the current market leader, Europe, aside. In the meantime, this move to mobile VoIP has prompted some to ask if we’re getting closer to an all-VoIP phone. I think so!

The carriers themselves are reluctantly embracing mobile VoIP, as we’ve previously noted. Today, Truphone teamed up with Australian mobile network operator Optus, for its Truphone Local Anywhere service. These kind of deals are going to become increasingly commonplace, taking annual sales of mobile VoIP applications to $35.2 billion by 2013, according to In-Stat. I wonder how that number would change if you included Skype.

Despite the big numbers, I bet making money isn’t going to be easy for mobile VoIP providers.

Related content from GigaOM Pro (sub req’d):

AT&T, Verizon Grudgingly Move Toward Openness

Pretty interesting stuff. The next 5-10 years will be a real change as more business users demand that their companies provide VOIP mobile technology that's at least as good as they are using on their own. M5 will certainly need to be there to help companies with this challenge.

New York, NY (February 15, 2010)  —   

INTERNET TELEPHONY magazine has named M5 Business Activity Metrics as a recipient of its 2009 Product of the Year Award. 

M5 Business Activity Metrics (BAM) is a business intelligence toolset that monitors and tracks all of a business’s phone activity, providing actionable information to help the business improve sales and manage customer service levels. M5 BAM Standard Edition records call volumes, duration and cost to deliver a comprehensive snapshot of call activity through reports, charts and graphs. M5 BAM allows managers to recognize business trends, make optimum use of resources, staff appropriately and spot and correct cost issues and inefficiencies that may be affecting the top and bottom lines.  

“Call activity and effectiveness are clear barometers of the health of a business, and they need to be measured,” commented Dan Hoffman, CEO of M5 Networks. “We created M5 BAM to help managers answer crucial questions like which days of the week have the heaviest call volumes, what hours are sales people fielding the most calls and who is making the longest or most expensive calls. We’re delighted and honored that M5 BAM is being recognized for outstanding innovation.”

All M5 VoIP clients have free access to M5 BAM Standard Edition and the option to upgrade at any time to M5 BAM Advanced Edition, which enables deeper analysis with customizable dashboards and reports.

“INTERNET TELEPHONY is proud to grant M5 Networks a 2009 Product of the Year Award for their M5 Business Activity Metrics product. M5 has proven its commitment to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, CEO, TMC. “We’re happy to recognize and honor M5 for their development of IP communications technology. We look forward to more innovative solutions from them in the future.”

A complete list of Product of the Year winners is published in the February 2010 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

For more information about TMC, please visit www.tmcnet.com.

 

About TMC

 

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. 

TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. 

For more information about TMC, visit www.tmcnet.com.

 

A bit late on announcing this- but pretty cool anyways!